We hope that you are satisfied with your purchase. If for any reason you are unsatisfied and would like to return it, we will gladly accept your item(s) for a refund provided a return request is submitted via our return portal within 3  business days of it being delivered to you. After 3 days, any return requests through our return portal will receive a store credit within 14 days of delivery date. Returns must be received within 7 days of return label being issued to you.

If the customer keeps less than the free minimum shipping worth of merchandise ($150) from the order, we will deduct the original shipping fee of $7.95 from your refund.

All items bought on sale are not returnable and are final sale.

To be eligible for a return, the item(s) must be folded in its original packaging, unworn, and with the original tags still intact. Return authorization is required.

To initiate a return, please contact us at denaliouterwear@gmail.com

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at denaliouterwear@gmail.com

Damages and issues
Please inspect your order upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchange for store credit are accepted within 2 weeks of when order was received.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, payment will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at denaliouterwear@gmail.com